FAQ

We have provided a FAQ with some of the most common questions regarding the student dashboard. Please read through all the questions before you contact the Silver Cord coordinator.

Click on a question below to be directed to the answer.

 

Silver Cord Online System FAQ

 How do I set up my online account?

  1. Fill out the application at www.wdmcs.org/commed/programs/youth/service-learning/silver-cord-award/silver-cord-application
  2. All the information on the form is required.
  3. Choose an email address that is checked regularly. This email address will be associated with the online application and will be used to communicate with you through the duration of your four years. Please note: Each Silver Cord user account that is created has to have a unique email address.
  4. Password – Be sure to remember this. You will need it in order to log in to the online system.
  5. Freshman Starting Year
    • 2016 = graduation year 2020
    • 2015 = graduation year 2019
    • 2014 = graduation year 2018
    • 2013 = graduation year 2017
  6. Click the submit button once.
  7. You will receive an email confirmation with informaiton on how to log in to your account.

What if I don’t have access to a computer?

Please contact Mrs. Bonus, Silver Cord Coordinator via email bonusc@wdmcs.org, by phone (515) 633-4365, or in person at Valley High School Counseling Office to discuss your options. This will not prohibit you from participating in the Silver Cord program.

What if I don’t have an email?

You will need to create an email account in order to use the online system. Before you create an account please get your parents’ permission. You can create a free Gmail account to use the online system. https://support.google.com/mail/answer/56256?hl=en

What if I don’t want to use the online system?

Everyone that is wanting to earn the silver cord is required to use the online system. If you have a special circumstance and you are not able to use the online system please contact Mrs. Bonus, Silver Cord Coordinator via email bonusc@wdmcs.org, by phone (515) 633-4365, or in person at Valley High School Counseling Office to discuss your options.

What if I entered my freshman starting year incorrectly?

  1. Log in to your account.
  2. The system will open up to your profile page.
  3. Freshman Starting Year
    • 2016 = graduation year 2020
    • 2015 = graduation year 2019
    • 2014 = graduation year 2018
    • 2013 = graduation year 2017
  4. Don’t forget to save your change.

What if I forgot to pre-approve an individual activity?

Pre-approvals are required for every service opportunity that is not listed on the pre-approved website pages (here and here). You will not be able to submit your hours for credit if your service opportunity has not been pre-approved. You will still need to fill out and submit the Pre-Approval Request online form. This will also prevent any misunderstanding of qualifying hours.

Do I have to submit a pre-approval in my individual account if it’s already on the pre-approved website pages?

No. All activities listed online (here and here) have been pre-approved by the Silver Cord Coordinator and are already posted within the system.

How long will it take for my pre-approval to be reviewed? How long will it take for my hours to be reviewed?

The Silver Cord Coordinator works 15 hours a week and even fewer hours in the summer months. Pre-approvals will be made within three business days and hours submitted for credit will be reviewed within two weeks.

What if I’ve lost my password?

Please contact Mrs. Bonus, Silver Cord Coordinator, via email (bonusc@wdmcs.org) to have your password reset. Once you receive confirmation that your password has been reset, you will need to log in to your account and change your password to something you will remember. Do not keep it hte same password that was sent to you.

How do I finish my 2013-14 hours?

For the 2013-14 school year you must complete your current grade level hours with the paper forms. If the hours on paper forms need to be split between 2013-14 and 2014-15 the Silver Cord Coordinator will handle this process. However, it is important that you create your online account as soon as possible in order for this process to work smoothly.

How do I know when my 2013-14 hours end and my 2014-15 hours start?

If the hours on paper forms need to be split between 2013-14 and 2014-15 the Silver Cord Coordinator will handle this process. She will email you when you are to begin using the online system. However, it is important that you create your online account as soon as possible in order for this process to work smoothly.

I have entered my hours but they are not showing up on my dashboard.

There may be a delay in the system. Please check your profile in a few hours. If it is not showing up after 24 hours please contact tech support at evansj@wdmcs.org or (515) 633-5021.

How do I access the Silver Cord online tracking system?

The Silver Cord online system can be found at http://silvercord.wdmcs.org/wp-login.

How do I enter my on-going opportunities online?

Ongoing opportunities are to be submitted monthly within 30 days of the last date of service that month. The documentation of hours is to be reported in the “description of service” box located on the online submission form. The information required is the date, time, and total hours. You may use the Documentation of Hours form located on the Silver Cord website to keep track of your hours throughout the month. However, you will then need to report that information thru the Submit for Credit online submission form as noted above.

It has been over 30 days and the site supervisor has not approved my request.

Please contact the site supervisor via email and or phone to ask if they received the email and if they can respond to the request. If the site supervisor did not receive the email please email Mrs. Bonus, Silver Cord Coordinator at bonusc@wdmcs.org to explain the circumstances.

Why are my 2014-15 hours not updated on Infinite Campus?

Service hours on Infinite Campus will not be updated after the 2013-14 school year. All future hours will be viewable from your student dashboard.

Contact Information

Cyndi Bonus

Silver Cord Coordinator
Valley High School
3650 Woodland Avenue
West Des Moines, IA 50266
515-633-4365